Returns and Exchanges Policy FAQ
We want to make your return and exchange process as seamless as possible. Please review our guidelines below, or check our Shipping Policy for delivery details. Reach out to us directly if you need assistance.
1. Starting Online Returns
Sign in to your account, head to your order history, select the items you wish to return, and submit your request to get started.
2. Return Eligibility & Timeframe
We operate on a 21-day return policy from the date of delivery. To qualify, items must be unused, resellable (or defective), in their original packaging, and accompanied by proof of purchase.
3. Non-Refundable Items & Exceptions
- Hygiene & Safety: Swimwear bottoms, swimsuits, bodysuits, and lingerie are final sale and cannot be returned or exchanged unless faulty.
- Discounted Items: Items marked down by 30% or more are final sale.
- Gift Cards: Cannot be returned or exchanged for cash.
4. Damage, Loss, or Theft Issues
If your product arrived faulty, please contact us within 7 days of delivery. For parcels lost or stolen in transit, please collect courier evidence immediately and notify our team.
5. Exchanges & Shipping Costs
The fastest way to swap an item is to submit a return request for your current piece and select your preferred variant upon approval. Customers are responsible for covering return shipping costs for change-of-mind exchanges.
6. Refund Options & Processing
- For Faulty Items: Choose between a refund to your original payment method, a replacement (subject to stock), or store credit.
- For Change of Mind: Eligible for store credit (valid for a minimum of 3 years) or product exchanges only (no cash refunds).
- Processing Time: Store credits are issued instantly once approved, while refunds to your original payment method take up to 7 business days.
For full disclosure of our policy, please read our Returns Policy.