Terms of service

At Fashion Brazil, we want your shopping experience to be simple and your rights clear. This policy covers returns, exchanges, and refunds along with our full Terms.

1. Introduction

Fashion Brazil is registered in New Zealand, NZBN 9429050326747. These Terms govern your use of our website, products, and services. By using our Services, you agree to these Terms and confirm you're at least 18, or have a parent/guardian's consent. We may update these Terms at any time; continued use means you accept the changes. These Terms incorporate our Privacy Policy.

2. Using Our Services

You're responsible for anyone using our Services through your connection, and for keeping your account secure. You agree not to: act unlawfully, harass others, share login details, use bots/scripts without permission, post inappropriate content, or disrupt the Services in any way. Impersonation or false information may result in account suspension.

By providing your contact details, you consent to service updates, order confirmations, and marketing communications under our Privacy Policy. You can unsubscribe from marketing at any time — this won't affect transactional emails about your orders.

3. Privacy and Communications

By placing an order, you consent to receiving order-related electronic communications (confirmations, updates, relevant recommendations) — these are transactional and exempt from restrictions under the Unsolicited Electronic Messages Act 2007 (NZ). Marketing communications are separate and you can opt out anytime. We handle your data in line with applicable privacy laws (GDPR, CCPA, CAN-SPAM) and our Privacy Policy.

4. User Generated Content

By submitting content to us (reviews, photos, hashtagged posts, etc.), you grant Fashion Brazil a worldwide, royalty-free, perpetual license to use it for marketing and promotional purposes, without compensation or attribution. You warrant that you own the rights to this content, it doesn't infringe on anyone else's rights, and it's accurate, lawful, and not harmful or offensive.

We may screen, edit, or remove User Content at our discretion, but aren't obligated to. We're not liable for content posted by you or other users. We may ask you to remove content, and you agree to comply within 3–5 business days.

5. User Accounts

You're responsible for keeping your account information accurate and your login details confidential, and for all activity under your account. We may request identity verification and reserve the right to suspend or terminate accounts for unlawful behavior, false information, or Terms violations.

6. Orders and Cancellations

An order confirmation email confirms we've received your order — not that it's accepted. Orders are accepted once received, paid in full, and confirmed by us, and are typically processed within 1–3 business days.

We reserve the right to reject orders due to unavailability, pricing errors, or suspected fraud; request ID verification; cancel orders; or limit quantities. If this happens, we'll notify you and offer alternatives or a refund. Once placed, orders can't be changed — contact us immediately if there's an issue. If your order is delayed and we don't hear from you within 2 business days, we'll assume you're happy to wait.

Product colours may vary by device screen, and accessories shown aren't included unless stated. Prices, availability, and payment options may change without notice, but won't affect orders already placed.

Fabric Variations: Fabric texture, compression, and stretch may vary slightly between production runs, even for the same fabric type (e.g. Supplex Compress). Contact us before purchasing if you have specific concerns.

7. Prices and Payment

Prices are shown inclusive of GST in NZD; other currencies are indicative only, and payment is processed in NZD. Shipping is calculated separately at checkout. You're responsible for any customs duties or local taxes on international orders. Full payment (including shipping and taxes) is required at checkout, and additional fees (currency conversion, card issuer fees) may apply. We may cancel any order suspected of fraudulent payment.

8. Returns

Returns and defective products are covered by our Refund Policy — please refer there for full details and instructions.

9. Store Credit, E-Gift Cards, and Vouchers

Store credit is applied to your account — make sure you have one so we can add it. E-Gift cards can't be returned or redeemed for cash; see our Gift Card Policy for details.

Gift vouchers (e.g. from fundraisers) differ from store credit — to redeem, create an account and email us your voucher details for validation within 2 weeks of issue.

10. Delivery and Shipping

See our Shipping Policy for delivery methods, times, and fees. Delivery occurs once you, your carrier, or we deliver the product to your address (even if you're not there to receive it). If you're unavailable, we may charge a redelivery or storage fee. Delivery dates are estimates only — international orders may take longer due to customs.

11. Risk and Title

Once dispatched, risk of loss or damage passes to the courier and then to you. Ownership transfers upon delivery. Please ensure your delivery address is secure and accessible.

12. Promotions, Discounts, and Final Sale

Promotional codes and discounts have their own terms and can't usually be combined with other offers. They're non-transferable, non-refundable for cash, and must be applied at checkout. Items discounted 30% or more are Final Sale — no returns, exchanges, or refunds unless faulty. We may modify or cancel any promotion at any time, including orders where a code was applied in error.

13. Termination

We may cancel orders, suspend or terminate your access, or end these Terms at any time if you breach them. If we cancel an order through no fault of yours, we'll refund the full price for undelivered goods, but we're not liable for further loss or damage.

14. Intellectual Property

All website content (text, images, logos, designs, etc.) is owned by or licensed to Fashion Brazil and protected by copyright and IP law worldwide. We grant you a limited, revocable license to view and use this content for personal, non-commercial purposes only — not to copy, modify, redistribute, or use it commercially (including reselling or promoting other products with our images). Unauthorized use may result in legal action.

15. Privacy and Data Protection

Your use of our Services is governed by our Privacy Policy, which we may update from time to time. By using our Services, you consent to marketing communications under that policy and may withdraw consent at any time.

16. Third-Party Websites

Our website may link to third-party sites. We don't control and aren't responsible for their content, practices, or privacy policies.

17. Limitation of Liability

To the fullest extent permitted by law, Fashion Brazil isn't liable for: your inability to use our Services (except where consumer law requires otherwise), website errors or omissions, delays beyond our control, or unauthorized access to your account or data. This doesn't limit liability for death or personal injury from our negligence, fraud, or wilful misconduct, or anything else the law doesn't allow us to exclude. Our total liability is limited to the amount you paid for the relevant product or service, unless the law requires otherwise.

18. Release and Indemnity

To the fullest extent permitted by law, you agree to indemnify Fashion Brazil, its affiliates, employees, and agents against claims, damages, or expenses arising from your use or misuse of our Services, violations of these Terms or the law, issues with your content, or unlawful activity involving our website. You release us from liability for disputes with other users or third parties, except where the law prevents this. This obligation survives termination of your account or these Terms.

19. Disclaimer of Warranty

Our website and Services are provided "as is," without warranties of any kind, to the fullest extent permitted by law. You use them at your own risk and are responsible for evaluating the accuracy or usefulness of any content. We may modify, suspend, or withdraw any part of our Services at any time without notice, and we're not responsible for third-party content or services accessed through our website.

20. General

These Terms, together with our linked policies, form the entire agreement between you and Fashion Brazil. If any part is found unenforceable, the rest remains in effect. Not enforcing a provision doesn't waive our right to do so later. We're not liable for delays caused by events beyond our control (natural disasters, strikes, technical failures, etc.). These Terms are exclusively between you and Fashion Brazil and don't grant rights to third parties. Provisions relating to indemnity, liability, and governing law survive after you stop using our Services.

In the event of a dispute, we'll first attempt mediation; unresolved disputes may go to arbitration under New Zealand law, with each party bearing its own costs.

We use cookies and similar technologies to improve your experience — see our Privacy Policy for details. If you have difficulty accessing any part of our website, contact us at hello@fashionbrazil.co.nz.

These Terms are governed by the laws of New Zealand, and any disputes are subject to the exclusive jurisdiction of New Zealand courts, regardless of where you access our Services from.

21. Changes to Terms

We may update these Terms at any time; changes take effect immediately upon posting and apply to future orders only. We'll make reasonable efforts to notify you of significant updates, but it's your responsibility to review these Terms periodically. We may also correct errors or inaccuracies on our website (e.g. pricing, product details) at any time, without affecting completed transactions.

22. SMS Marketing

By consenting to Fashion Brazil's SMS marketing at checkout or via our subscription tools, you agree to receive recurring texts — including order updates, abandoned checkout reminders, marketing offers, and review requests — even if your number is on a do-not-call list. Message frequency varies; consent isn't a condition of purchase. Reply STOP to unsubscribe, or use the unsubscribe link in any message. Alternative opt-out wording isn't recognized. Message and data rates may apply — text HELP for support, or contact hello@fashionbrazil.co.nz.

We may change the number or short code we use to send messages; you'll be notified if this happens, and we're not liable for messages (including STOP/HELP requests) sent to a changed number that aren't received.