Ordering & Payment

Q: How do I place an order?
Place an order for delivery by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us to save your address, payment methods, and wish lists.

Q: Do I need to have an account to place an order online?
You don't need an account to place an order. However, creating an account lets you securely save your addresses, payment options, and view your past order history for quicker checkouts in the future.

Q: How do I know if my order is processed?
Once your order is successfully placed, you will immediately receive an order confirmation email containing your order number and details. We will then process and pack your order, and send you a tracking confirmation email once it's ready to ship.

Q: Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email containing your order number and full details.

Q: Can someone help me place my order online?
Absolutely! Contact us on WhatsApp for help on placing your online order.

Q: Can I cancel my online order?
Orders cannot be cancelled once they have been placed. However, if you've changed your mind about an order, you can make a return. To initiate your return, please contact us at hello@fashionbrazil.co.nz within 21 days of receiving your order. Please remember to check our full returns and refunds policy here.

Q: What are my payment options?
Acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, Visa Debit, JCB, PayPal, Afterpay, and UnionPay. All orders are subject to review.

Q: Do you accept Afterpay?
Yes, you can find more information about Afterpay and how it works here.

Q: What currency is the website in?
Prices on fashionbrazil.co.nz are in New Zealand dollars ($NZD).

Q: Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.

Q: Is ordering from Fashion Brazil over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure.

Q: Can I get a tax invoice for my order?
Your order confirmation email acts as your tax invoice for tax returns and other official purposes. Your email includes the prices of our products, our NZBN and the fact that it can be used as a tax invoice on the ‘statement’ page.