Delivery & Returns
Delivery costs
Shipping charges are calculated at checkout based on your location and selected shipping method. You will have the opportunity to review the total cost, including shipping, before completing your purchase.
| Destination | Shipping cost | Free shipping |
|---|---|---|
| New Zealand | $10 on orders under $120 | Orders $120 and up |
| Australia | $19 on orders under $120 | Orders $120 and up |
| Europe, USA and Canada | $32 on orders under $250 | Orders $250 and up |
Orders are processed and shipped within 24-48 business hours, excluding weekends and public holidays. Delivery times may vary depending on where you live, and during peak sale periods or public holidays.
Once dispatched, you'll receive an email with tracking information to monitor your parcel.
Returns Policy
While the Consumer Guarantees Act and Fair Trading Act provide the basis for Fashion Brazil’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Fashion Brazil.
Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for certain products if that product is defective.
Return Eligibility & Timeframe
We operate on a 30-day return policy from the date of delivery. To qualify, items must be unused, resellable (or defective), in their original packaging, and accompanied by proof of purchase.
Non-Refundable Items & Exceptions
- Hygiene & Safety: Swimwear, swimsuits, bodysuits, and lingerie are final sale and cannot be returned or exchanged unless faulty.
- Discounted Items: Items marked down by 30% or more are final sale.
- Gift Cards: Cannot be returned or exchanged for cash.
If your product arrived faulty, please contact us within 7 days of delivery. For parcels lost or stolen in transit, please collect courier evidence immediately and notify our team.
Exchanges & Shipping Costs
The fastest way to swap an item is to submit a return request (Sign in to your account) for your current piece and select your preferred variant upon approval. Customers are responsible for covering return shipping costs for change-of-mind exchanges.
Refund Options & Processing
- For Faulty Items: Choose between a refund to your original payment method, a replacement (subject to stock), or store credit.
- For Change of Mind: Eligible for store credit (valid for a minimum of 3 years) or product exchanges only (no cash refunds).
- Processing Time: Store credits are issued instantly once approved, while refunds to your original payment method take up to 7 business days.
Starting Online Returns
Sign in to your account, head to your order history, select the items you wish to return, and submit your request to get started.
For full disclosure of our policy, please read our Returns Policy.