RETURNS POLICY

This Policy applies to all purchases made through our website and forms part of our Terms of Service. By using our services, you agree to comply with both the Terms and this Returns Policy.

TO SUBMIT YOUR RETURN, PLEASE LOG IN TO YOUR ACCOUNT HERE

  • You have 30 days from the delivery date to lodge your return through our portal.
  • New Zealand: once your return is approved, we'll email you a return shipping label.
  • Outside New Zealand: once your return is approved, we'll email you our returns address. You arrange and pay for tracked return postage, then email us your tracking number.
  • Returns are processed within 5 to 7 business days of us receiving your item.

CHANGE OF MIND

  • We do not provide refunds for change of mind or incorrect size.
  • Your return will be issued as store credit for the full amount of the returned item(s), less any return shipping fee shown below.
  • Store credit is emailed to you once we have received and inspected the item. It is issued in NZD and is valid for 6 months.

EXCHANGES

  • To request an exchange, lodge your return and write the size or colour you'd like in the note. We'll set it up when we approve your return.
  • You are responsible for the shipping fee on the new item.

FAULTY ITEMS

  • If you believe your item is faulty, damaged or incorrect, email hello@fashionbrazil.co.nz as soon as possible with clear photos of the fault. All faulty item claims need photo verification before approval.
  • Once we have confirmed the fault, you can choose a refund to your original payment method or store credit for the same amount. Either option includes any shipping you paid.
  • Outside New Zealand: you don't need to send the item back. We may ask you to dispose of it and will provide instructions.
  • New Zealand: we'll email you a return shipping label at no cost to you, and process your choice once we receive the item.
  • If the portal won't let you lodge a faulty item (for example, a final sale item), email us your photos and we'll arrange it.
  • Refunds may take up to 7 business days to reach you, depending on your payment provider.
  • We cannot offer refunds for damage due to misuse, accidents, or improper care.

FINAL SALE AND NON-RETURNABLE ITEMS

  • Items discounted by 30% or more cannot be returned unless faulty.
  • For health and hygiene reasons, jewellery, bodysuits and selected beachwear are final sale and cannot be returned, unless the item is faulty.
  • Gift cards cannot be returned or redeemed for cash.

CONDITION OF RETURN

Please take care when trying on any products. All garment(s) must be returned:

  • Unworn and unwashed.
  • With all original tags still attached.
  • In all correct and original packaging.
  • With no smell of perfume, deodorant or washing powder.

Items that do not meet these conditions are not eligible for store credit and will be returned to you at your cost. If a return isn't completed within 14 days of us contacting you, we may donate the item to a local charity.

RETURN SHIPPING

  • New Zealand: a flat $10 return shipping fee applies to change of mind returns and exchanges. It is deducted from your store credit or added to your exchange order. It is not charged on faulty items.
  • Outside New Zealand: you are responsible for return postage. Please use a tracked service, as we cannot accept responsibility for items lost in transit.
  • Shipping fees on your original order are non-refundable unless the item is faulty. If your order had free shipping, the shipping cost we covered will be deducted from your store credit, unless the item is faulty.

AFTERPAY AND PAYPAL

Purchases made with Afterpay or PayPal are subject to the same policy. Your agreement with Afterpay still stands and you will be required to pay off any scheduled repayments.

YOUR RIGHTS

This Returns Policy does not exclude or limit your rights under New Zealand's Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). If you are in Australia, it also does not limit your rights under the Australian Consumer Law. For more information, please refer to Consumer Protection.